Presentation Mode

Video - first impressions

There are many occasions where the interaction between an employee of a tourism organisation and a customer begins before any words are spoken.  The body language and attitude of the employee is an important part in helping the customer to feel welcome.

Watch the 6 scenes of a hotel receptionist greeting a customer below before moving on to the related activity.  Although there is no spoken communication, the attitude and body language of the receptionist changes from scene to scene.