You will now understand how a range of factors affect the customer service provided by a tourism organisation and that these impacts can be positive or negative.
Now you need to be able to explain how the factors introduced in the previous activities impact on customer service.
Think about a tourism organisation you have studied. You will probably think that some parts of the customer service are good and some are bad.
You will need to write a report to explain the impacts of customer service in your chosen tourism organisation.