You now have considered the ways in which tourism organisations deliver customer service across different mediums.
You will now need to describe in as much detail as possible how one tourism organisation does this in the assessment activity on the next page.
You can use the information you produced for the other exercises and in particular, the post it notes you made on the three noticeboards in the last activity.
You might also consider comparing the ways in which your chosen organisation delivers customer service across different mediums. The words and phrases in the box below might help you to do this.