Principles of customer service

AC 1.1 - Principles of customer service

Services & Facilities

Services and facilities for customers

Watch this video of the services and facilities provided for visitors to Cardiff before completing the two related activites below.

Activity 1

Having watched the video of the services and facilities provided for visitors to Cardiff, write an email or blog to a friend who has never been to Cardiff, saying why they might enjoy a visit to the city.

Include references to the facilities and services for customers you noted while you watched the video.

Activity 2

Have a good look at the Visit Cardiff website.  Describe the range of services and facilities for tourists visiting Cardiff provided by the website.