Principles of customer service

AC 1.3 - Describe how customer service delivery differs across different mediums

Putting it all together

You now have considered the ways in which tourism organisations deliver customer service across different mediums.

You will now need to describe in as much detail as possible how one tourism organisation does this in the assessment activity on the next page.

You can use the information you produced for the other exercises and in particular, the post it notes you made on the three noticeboards in the last activity.

You might also consider comparing the ways in which your chosen organisation delivers customer service across different mediums.  The words and phrases in the box below might help you to do this.

Connecting words that show comparisons

  • In addition
  • Similarly
  • Likewise
  • Just as
  • Same as
  • Compared to
  • As well as
  • At the same time

Connecting words that show contrast

  • However
  • Even though
  • Unlike
  • In contrast
  • Conversely
  • On the other hand
  • Although
  • Meanwhile

Move on to complete the assessment on the next page.