Principles of customer service

AC 2.3 - Explain impacts of customer service on tourism organisations

The impacts of customer service – Now for the negatives

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You have seen how good customer service brings about positive impacts for tourism organisations. But the reverse is also true.

Study the diagram below.

Effective customer service promotes….

customer-service.png

Activity (Offline)

Using the diagram above and information from the PowerPoint on page 1, prepare your own presentation, which clearly shows the negative impacts of poor customer service.

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