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For each of the situations above, suggest how a manager might respond.
What would you do if you were the manager of the facility where the customer complained of the awful toilets.
What would you do if you were the manager of the hotel in which the receptionist was rude.
What would you do if you were the manager of the theme park where the ride attendant was helpful.
What would you do if you were the manager of the activity centre in which the staff involved in the abseil activity gave excellent instruction.
