Presentation Mode

Resources
- Introduction
  
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- Video - first impressions
  
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- First Impressions
  
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- Building Rapport
  
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- Services & Facilities
  
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- Identifying customer needs
  
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- Responding to feedback
  
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- Equalities
  
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- Health, Safety & Security
  
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- Putting it all together
  
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- Assessment Activity
  
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Resources
- Meeting the Customer
  
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- Selling tourism products
  
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- Selling 'add-ons'
  
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- Sound advice
  
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- Product information
  
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- How well did you do?
  
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- You be the guide
  
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- Dealing with complaints
  
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- Complaints procedures
  
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- Compliments
  
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- Putting it all together
  
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- Assessment Activity
  
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Resources
- How does customer service differ across different mediums?
  
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- Pros and Cons
  
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- Using a website
  
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- Using a smart phone
  
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- Can you explain?
  
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- So why is the telephone still important?
  
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- Post-its
  
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- Putting it all together
  
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Resources
- Learner Introduction
  
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- Identifying customer needs
  
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- Existing, returning and regular customers
  
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- Welcome!
  
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- Groups
  
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- Different age groups
  
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- My tourism experiences
  
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- Food for different cultures
  
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- Employing people from different cultures
  
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- Additional needs
  
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- Putting it all together
  
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Resources
- Learner Introduction
  
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- Costs and quality
  
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- Customer relationships
  
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- Meeting expectations
  
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- Customer expectations
  
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- The best in the world
  
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- Putting it all together 1
  
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- Putting it all together 2
  
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Resources
- Learner Introduction
  
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- Word Bitz
  
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- The negative impacts of customer service
  
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- How good/how bad?
  
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- Take it further
  
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- Putting it all together - Explain impacts of customer service
  
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- Assessment Activity
  
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Resources
- Learner Introduction
  
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- Questionaires
  
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- Mystery shopper checklist
  
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- Mystery clothes shopping
  
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- Preparing to interview someone
  
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- Pedestrian counts
  
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- Annotated map
  
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- Secondary Research Logs
  
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- Checklist
  
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- Putting it all together
  
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- Assessment Activity
  
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Resources
- Quality of the Customer Experience
  
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- The Introduction
  
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- Presenting information
  
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- Analysis of data
  
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- Interpretation of data
  
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- Conclusions
  
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- Putting it all together: Your Report
  
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Resources
- Learner Introduction
  
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- Get the right sector
  
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- Size and scale
  
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- Ownership
  
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- Your own business
  
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- Different types of business
  
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- Limited Companies
  
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- Merlin Entertainments
  
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- Have a go at this 1
  
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- Have a go at this 2
  
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- Transport organisations
  
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- Accommodation
  
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- Attractions
  
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- Agents and operators
  
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- Support services
  
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- Events
  
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- Pressure Groups
  
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- Have a go at this 3
  
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Resources
- Introduction
  
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- Objectives
  
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- Financial objectives
  
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- Social objectives
  
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- Business objectives
  
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- Political objectives
  
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- Environmental objectives
  
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- Have a go at this
  
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Resources
- Introduction
  
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- A matter of scale
  
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- Marketing
  
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- Marketing initiatives
  
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- Making use of technology
  
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- Other methods
  
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- Objectives game
  
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- Have a go at this 1
  
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- Have a go at this 2
  
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Resources
- Introduction
  
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- Disposable Income and Tax
  
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- Employment levels and Inflation
  
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- Exchange rates
  
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- Environmental factors
  
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- Social factors
  
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- Technological factors
  
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- Effects on Tourism organisations
  
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- Have a go at this 1
  
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- Have a go at this 2
  
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Resources
- Introduction
  
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- Types of Employment Contracts
  
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- Working hours
  
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- what’s the pay like?
  
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- Holiday entitlement
  
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- Health and safety
  
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- Have a go at this
  
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Resources
- Introduction
  
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- Location
  
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- Accessibility
  
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- Natural attractions
  
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- Built attractions
  
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- Accomodation
  
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- Other features
  
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- Coastal destinations
  
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- Coastal destinations - video
  
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- Rural destinations
  
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- Rural destinations - video
  
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- Towns and cities
  
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- Towns and cities - video
  
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- Putting it all together
  
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Resources
- Introduction
  
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- Purpose of stay
  
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- Age
  
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- Cultural
  
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- Socio economic
  
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- Interests
  
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- Putting it all together
  
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Resources
- Introduction
  
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- Explanations
  
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- Dublin
  
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- Putting it all together
  
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Resources
- Introduction
  
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- Financial factors
  
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- Expectations
  
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- Destination reputation
  
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- Media and marketing
  
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- Destination marketing
  
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- Social media
  
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- Review sites
  
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- Destination features
  
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- Technological developments
  
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- Review and explain
  
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- Putting it all together
  
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Resources
- Introduction
  
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- Wordsearch
  
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- Adding to tourist appeal
  
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- Dublin
  
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- Putting it all together
  
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Resources
- Introduction
  
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- Transport development
  
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- Accommodation development
  
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- Signs for attractions
  
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- Managing destinations
  
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- The role of councils
  
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- Tourist boards
  
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- TIC's
  
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- Pressure groups
  
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- Putting it all together
  
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Resources
- Introduction
  
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- Building relationships
  
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- Quick questions
  
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- 'Upcross' relationships
  
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- Visit Cambridge partnerships
  
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- Visit Britain relationships
  
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- Tourism relationships in Dublin
  
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- Putting it all together
  
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Resources
- Introduction
  
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- Increasing tourist appeal
  
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- Accomodation
  
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- Attractions
  
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- Transport providers
  
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- Food and drink
  
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- Visitor information
  
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- Exploring the destination
  
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- Putting it all together
  
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Resources
- Introduction
  
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- Types of tourists
  
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- Use of persuasive language
  
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- Presentation tips
  
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- How to Justify Your decisions
  
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