Achieving
in
Tourism
1
Unit 1
1.1
AC 1.1
1.2
AC 1.2
1.3
AC 1.3
2.1
AC 2.1
2.2
AC 2.2
2.3
AC 2.3
3.1
AC 3.1
3.2
AC 3.2
2
Unit 2
1.1
AC 1.1
1.2
AC 1.2
1.3
AC 1.3
2.1
AC 2.1
2.2
AC 2.2
3
Unit 3
1.1
AC 1.1
1.2
AC 1.2
1.3
AC 1.3
2.1
AC 2.1
2.2
AC 2.2
3.1
AC 3.1
3.2
AC 3.2
4.1
AC 4.1
4.2
4.2 & 4.3
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How does customer service differ across different mediums?
So customer service is not only delivered ‘face-to-face’, it is delivered across different mediums, and this might affect the type of service the customer receives.
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