Achieving
in
Tourism
1
Unit 1
1.1
AC 1.1
1.2
AC 1.2
1.3
AC 1.3
2.1
AC 2.1
2.2
AC 2.2
2.3
AC 2.3
3.1
AC 3.1
3.2
AC 3.2
2
Unit 2
1.1
AC 1.1
1.2
AC 1.2
1.3
AC 1.3
2.1
AC 2.1
2.2
AC 2.2
3
Unit 3
1.1
AC 1.1
1.2
AC 1.2
1.3
AC 1.3
2.1
AC 2.1
2.2
AC 2.2
3.1
AC 3.1
3.2
AC 3.2
4.1
AC 4.1
4.2
4.2 & 4.3
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Video - first impressions
Word bank
A range of words to describe the attitude and body language of the receptionist can be found below.
Friendly
Arrogant
Distracted
Bored
Over-friendly
Disinterested
Welcoming
Aggressive
Aloof
Disorganised
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