Video - first impressions
There are many occasions where the interaction between an employee of a tourism organisation and a customer begins before any words are spoken. The body language and attitude of the employee is an important part in helping the customer to feel welcome.
Watch the 6 scenes of a hotel receptionist greeting a customer below before moving on to the related activity. Although there is no spoken communication, the attitude and body language of the receptionist changes from scene to scene.
A range of words to describe the attitude and body language of the receptionist can be found below.
Choose the word (or words) from the work bank above which describes the attitude and body language of the receptionist in each of the 6 scenes. You might think of different words to describe the body language of the receptionist.
There is no right answer. Discuss your answers with your class mates.