Principles of customer service

AC 1.1 - Principles of customer service

Assessment Activity

Choose an organisation you have studied and with which you are familiar. 

Consider each of the principles of customer service covered in the unit and describe fully how it is covered by your chosen organisation.

Use the Power Point presentation on the previous page to help with your report.

You might be able to add further information to describe the principles of customer service more fully. Remember to apply the principles of customer service to your chosen organisation.