People working in different types of organisations in the tourism industry all need to build a rapport with their customers, but will interact with their customers for different amounts of time.
Activity
Rearrange the right-hand column of the table to match the amount of time the employee is likely to have to interact with the customer and build a rapport.
Printable Activites
- Word (.docx): U1-1.1-R4-Building-Rapport.docx