You have now investigated principles of customer service in tourism organisations in a number of ways and you should understand a lot more about what customer service is and why it is important in making sure that customers have a good experience.
You can summarise your learning by applying your knowledge and understanding of principles of customer service to one tourism organisation in the Assessment Activity on the next page.
The PowerPoint presenation below can be used as additional resource to present some of the key points within the 'Principles of Customer Service' unit and can also be used to help you with your Assessment Activity on the next page.
- Powerpoint (.pptx): U1-1.1-R11-Principles.pptx