Activity
You will see a number of situations where customers may ask for advice. Decide for yourself whether the situation would count as formal or informal advice.
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A hotel guest asks the receptionist for directions to the railway station.
Select one answer-
Formal
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Informal
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A guest in a hotel might ask the leisure centre manager for advice on the fitness equipment.
Select one answer-
Informal
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Formal
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A customer on a cruise ship asks a tour guide about options for on-shore coach trips.
Select one answer-
Informal
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Formal
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A customer in a resort hotel asks a lifeguard about the best places to eat.
Select one answer-
Informal
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Formal
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A guest in a hotel asks customer services for advice about returning to the hotel late at night safely.
Select one answer-
Informal
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Formal
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A person in a restaurant asks for advice from a waiter about what is suitable for vegetarians on a menu.
Select one answer-
Informal
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Formal
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A spectator at festival asks a security guard for advice about the best route to get home.
Select one answer-
Informal
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Formal
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A visitor to a stately home asks a gardener for advice about the best way to get to the toilets.
Select one answer-
Informal
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Formal
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A visitor to an historic castle asks a guide for the best way to get to the toilets.
Select one answer-
Informal
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Formal
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A visitor to a theme park asks a maintenance engineer for directions to a ride.
Select one answer-
Informal
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Formal
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A hotel guest calls room service for details about check-out times.
Select one answer-
Informal
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Formal
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A customer of a travel agent asks for advice about a visa to visit another country.
Select one answer-
Informal
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Formal
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A visitor to a zoo asks a cleaner for details of animal feeding times.
Select one answer-
Formal
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Informal
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A hotel guest asks a bedroom cleaner for directions to the railway station.
Select one answer-
Informal
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Formal
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A passenger on a train asks the guard for advice on hotels in the town he is visiting.
Select one answer-
Informal
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Formal
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